Diplo Translator Omni

Support for Omni

Product support from the developer.

Report a reproducible product issue through GitHub, or contact us privately for purchase, licence and account questions.

Bugs and feature ideas

GitHub issue tracker

Use the public tracker for reproducible product issues and feature requests that can be discussed openly.

Report an issue

Private questions

Email support

Use email for purchase, licence, setup, account, or other questions that should not be discussed publicly.

Email support

Before reporting a problem

  1. Save the source document and refresh the translation preview.
  2. Confirm the Umbraco.AI profile can make chat requests.
  3. Check whether the value is intentionally unsupported or already populated.
  4. Review the Translation Jobs report for a more specific error.

What to include

  • Diplo Translator Omni package version
  • Umbraco and .NET versions
  • Umbraco.AI provider and chat profile
  • Source and target culture codes
  • Property editor alias or document type involved
  • The preview/job message and relevant log excerpt
  • Steps to reproduce using non-sensitive example content